Refund and Return Policy for Instantrapic
Effective Date: December 31, 2024

At Instantrapic, we are dedicated to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied, we offer a fair and straightforward refund and return policy. Please review the details below to understand your options.

1. Eligibility for Returns

  • Products must be returned within 30 days of the delivery date.
  • Items must be in new and unused condition, with all original packaging, tags, and accessories included.
  • Returns for products damaged due to improper use or accidents are not eligible.

2. Refund Process

  • Refunds are issued to the original payment method used for the purchase.
  • Once the returned item is received and inspected, we will process your refund within 7-10 business days.
  • Shipping fees are non-refundable, except in cases where the return is due to our error (e.g., incorrect or defective items).

3. Non-Returnable Items

The following items are not eligible for returns:

  • Gift cards and promotional items.
  • Items marked as final sale or non-returnable at the time of purchase.
  • Software, digital products, or downloads.
  • Items with obvious signs of use or missing components.

4. How to Initiate a Return

  1. Contact Us: Email returns@instantrapic.com or call (805) 925-7776 to request a Return Authorization (RA) number.
  2. Prepare Your Package: Safely pack the item in its original packaging along with proof of purchase (receipt or invoice).
  3. Ship the Item: Include the RA number on your return label and ship the item to the address provided by our customer support team.
  4. Receive Confirmation: We will notify you via email once your return has been received and processed.

5. Exchanges

If you wish to exchange an item, please follow the return process outlined above. You can then place a new order for the desired item once your return is processed.

6. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at info@instantrapic.com or call (805) 925-7776. We will arrange for a replacement or a full refund, including shipping costs, after verifying the issue.

7. Cancellations

  • Orders can be canceled before shipping for a full refund.
  • If your order has already shipped, you will need to follow the return process once it arrives.

8. Contact Us

For any questions or concerns about refunds or returns, please reach out to our customer support team: