Shipping Policy for Instantrapic
Effective Date: December 31, 2024
At Instantrapic, we are committed to delivering your orders promptly and securely. This Shipping Policy outlines our shipping methods, costs, delivery times, and other related details to ensure a smooth experience. By placing an order with us, you agree to the terms described below.
1. Shipping Destinations
We currently ship to the following locations:
- United States: All 50 states, including Alaska and Hawaii.
- International Shipping: Available to select countries. Shipping options and fees will vary based on the destination.
If your location is not listed during checkout, please contact us at support@instantrapic.com for assistance.
2. Shipping Methods
We offer multiple shipping options to meet your needs:
- Standard Shipping: Reliable and cost-effective delivery within 5–7 business days for domestic orders.
- Express Shipping: Expedited delivery within 2–3 business days for domestic orders.
- International Shipping: Delivery times vary based on the destination, typically within 7–15 business days.
Shipping times are estimated and may vary due to unforeseen circumstances, such as weather or customs delays.
3. Shipping Costs
Shipping costs are calculated at checkout based on the following factors:
- Destination of the order
- Weight and dimensions of the package
- Selected shipping method
Free standard shipping is available for domestic orders over $100. This offer excludes international and express shipping options.
4. Order Processing
- Orders are processed Monday through Friday, excluding holidays.
- Most orders are processed within 1–2 business days after payment is confirmed.
- You will receive an email notification with a tracking number once your order has been shipped.
5. Tracking Your Order
- Once your order is shipped, you will receive a tracking number via email.
- You can track your order’s status and estimated delivery date through the shipping provider’s website.
For any issues with tracking, contact our customer support team at support@instantrapic.com.
6. International Shipping Information
- Customers are responsible for any customs duties, taxes, or import fees required by their country.
- Delays due to customs clearance are beyond our control. We recommend checking your local customs policies before placing an order.
7. Undeliverable Packages
If a package is returned to us due to an incorrect address, failure to pick up the package, or other issues, we will contact you to arrange re-delivery. Additional shipping fees may apply for re-sending the package.
8. Damaged or Lost Shipments
- If your package arrives damaged, please document the damage with photos and contact us within 48 hours of delivery.
- For lost packages, we will work with the shipping provider to investigate and resolve the issue.
9. Changes to Shipping Policy
Instantrapic reserves the right to update this Shipping Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our website after policy updates indicates your acceptance of the revised terms.
10. Contact Us
If you have questions or concerns about our Shipping Policy, please contact us:
- Email: support@instantrapic.com
- Phone: (805) 925-7776
- Website: instantrapic.com